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Important Information

How do I book?

Please call us, email or use our booking form on the website. We will always endeavour to respond immediately to any bookings or questions you may have. A non refundable and non transferable deposit of £30 will secure your booking.

Can my cat bring her own toys/ bed?

Yes, of course, you can bring anything you want however all our toys and bedding have been greatly researched and are very clean and comfortable.

Does my cat need vaccinations?

Yes, a vaccination certificate will need to be provided upon arrival. We also ask for flea and worm control to be up to date too.

Will my cats short stay incur extra charges?

Yes we have a minimum stay of 3 days or £75 to ensure thorough cleaning of the suite, toys and bedding can take place.

Are you open on public holidays?

Yes we are, however DOUBLE rates will apply for Christmas Day, Boxing Day, New Years Day and Easter Sunday. All other bank holidays we will only open in the morning,

When can I drop off or collect my cat?

 Mon, Tues, Weds, Thurs, Fri - 9.30am to 10.46am

                                     - 4.30pm to 6.00pm

Saturday   - 9.00am - 10.45 am

Sunday     - Closed

Collection, drop off and viewings by appointment only, to ensure I can dedicate sufficient time between guests.

Can my cat have medication during its stay?

Yes, as long as the cat isn't contagious, any medication will be administered as per the vets instructions.

What if my cat is elderly or nervous?

All cats will be catered for and I will ensure sufficient hiding holes for nervous cats, and for elderly cats all our suites have bedding that is super snugly and warm, to ensure any achy limbs can rest well during their stay. Our cattery is very quiet and relaxing too, so there shouldn't be anything to alarm an elderly or nervous cat.

What if my cat gets ill?

If any cat falls ill or needs veterinary attention during its stay, I will immediately contact you and then the cat will be taken to Ashland vets In Ilkley.

However this procedure can be personalised upon booking should you wish to do so.

How Do I Pay?

Payment can be made via bank transfer, cash, or cheque or if made upon drop off.

What if I need to cancel?

If you need to cancel please try and provide at least one weeks notice so I can offer the suite to other customers. 

If cancellation is less than a week unfortunately  original bill will still remain payable.

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